Refund policy
VelluneSkin Return & Refund Policy
Our "Return-Free" Guarantee At VelluneSkin, we want your clinical ritual to be perfect. Due to the personal nature of skincare and for the safety of our customers, we do not accept physical returns of opened or used products. Instead, we offer a Return-Free Guarantee to ensure your satisfaction without the hassle of shipping items back to us.
1. Refunds for Damaged or Incorrect Items If your order arrives damaged, or if you receive the wrong item, please contact us within 30 days of delivery.
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To expedite the process, please include your order number and a photo of the item(s) in question.
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Once verified, we will issue a full refund to your original payment method or send a replacement immediately.
2. "Change of Mind" Returns We are confident in the quality of our collections. However, if you find that a product—such as the Dragon Blood Facial Rejuvenating Collection or our Essence Hydration Masks—isn't the right fit for your skin, let us know.
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In these cases, we may issue a full refund or store credit without requiring you to mail the product back.
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We simply ask that you donate the unused product to a friend or dispose of it responsibly.
3. Bundle Refunds For bundles like the Vellune Restorative Set, we can issue partial refunds if only one component of the set is damaged or unsatisfactory.
4. Processing Your Refund Once a refund is approved, it will be processed automatically to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to post the refund.
5. Contact Us For any questions regarding your order or to start a refund request, please reach out to our support team at [xavionlittle2007@gmail.com].